At Deals Daily Shoes Store, we want you to be completely satisfied with your footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Our Target Customers & Product Focus

Based on our product offerings in Apparel & Accessories, including casual dresses, men’s and women’s sandals, slip-on shoes, and sneakers from brands like Wally and Wendy, we cater to fashion-conscious adults who value both style and comfort in their everyday footwear. Our policy reflects our commitment to quality and customer satisfaction.

Eligibility for Returns/Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original condition with all tags attached
  • Original proof of purchase required
  • Return must be initiated within 15 days of delivery
  • Items must be in original packaging
Non-Returnable Items: For hygiene reasons, we cannot accept returns on sandals and slip-on shoes that show signs of wear or have been tried on outdoors. All other footwear categories are eligible for returns if conditions above are met.

Return/Exchange Process

  1. Initiate Your Request: Email us at [email protected] with your order number and reason for return/exchange within 15 days of delivery.
  2. Wait for Authorization: Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to our returns center at:
    Deals Daily Shoes Store Returns
    7041 Dover Avenue
    North Beach, US 20714
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Refund Information

Timing: Refunds are typically processed within 5 business days after we receive and inspect your return. Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Amount Refunded: You will receive a refund for the purchase price minus original shipping costs (unless the return is due to our error). For exchanges, we’ll cover standard shipping costs for the replacement item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Exchange Request Template

Use this template when emailing your exchange request:

Subject: Exchange Request – Order #[Your Order Number] Dear Deals Daily Shoes Store Team, I would like to request an exchange for my recent order (#[Your Order Number]). Details: – Item to exchange: [Product Name, Size, Color] – Reason for exchange: [Size/Color/Other] – Desired replacement: [Product Name, Size, Color] Please advise next steps. I understand I need to wait for an RMA number before returning the item. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and expedited replacement.

Note: This policy applies to orders shipped globally (excluding some Asian and remote regions). For customers outside the United States, return shipping costs and timelines may vary.

Have questions about our returns policy? Contact our friendly customer service team at [email protected] – we’re happy to help!